TRAVEL SERVICES AGREEMENT

Last Updated: October 13th, 2022

We’re excited to work with you on your travel plans! This page outlines our travel services agreement. Here, we’ll describe what we’ll do for you – and, we’ll explain your responsibilities as our clients. ("We," "us," and "our" will refer to Julie’s Travel Desk, LLC/DBA Travel & Cruise Desk, while "you" and "your" will refer to the individuals we book travel services for as well as all others on whose behalf you’re acting and for whom you’re confirming that you have the authority to bind the others to the terms of this agreement. By continuing to work with us after this link was shared, you are acknowledging that you have read and agree to the terms of this agreement outlined below.

 1.  OUR SERVICES

 As your travel advisor, we will do the following for you:

  • Consult with you about your trip – asking lots of questions about where you want to go (and when), what you want to do, how much you want to spend, and other factors.

  • Research and offer you a variety of options that fit your travel wishes and budget.

  • Book on your behalf the trip components and confirm the arrangements with you.

  • Answer your questions about the trip and help you communicate with the suppliers operating your trip if problems arise.

You acknowledge that our role will be that of advisors and consultants. You will make the final decisions about your travel dates, trip components, and payments.

2.  OUR FEES

Professional Planning Fee -With the ultimate goal of exceeding your expectations and in order to perform the professional services required to plan and manage your trip to the high standards our clients are accustomed to, we do charge a nonrefundable "Professional Planning Fee" at the start of our trip planning process. We will provide you with an initial consultation with an advisor to discuss your travel ideas and see how we can help (15-20 minutes). After the initial consultation (and depending on the experience you’re looking to book, or the size of your group) we may require a planning fee of between $25-$250+ per person, based on the complexity and timing of your trip. This allows your advisor to make your experience their priority and set aside the time it takes to create a customized itinerary that will exceed your expectations. We invest a lot of time, effort, and expertise into planning your trip, so if you decide ultimately to book your trip without us or you choose not to go, you agree that we will retain this Payment in order to compensate us for the efforts we have made on your behalf in planning the trip.

Other Fees -The Travel & Cruise Desk may also charge fees for various services including, but not limited to, airline ticketing fees, change/reissue fees, visa assistance, and miscellaneous reservations. While the service fee we charge for booking airline tickets is between $50 - $75, we do have access to contacted and negotiated, lower than published priced fares, especially international and business/first-class air. This fee is processed in order to cover the additional time it takes to research contracted and published airfare and then manage reservations from the time of booking through travel. A full schedule of airline ticketing and other fees is available upon request. If you have special requests above and beyond the items outlined above, we will assist you if we can, but we reserve the right to charge a service fee in such cases.

We will send your travel documents electronically whenever possible. If you request these documents as hard copies, we reserve the right to charge a service fee for those hard copies.

All payments must be made by cash, check or credit card. For credit card payments we may require a form signed by you and each guest that pays us directly showing the amount to be charged, the full name as it appears on the card and the billing address. Third-party credit cards will require additional documentation.

3.  TRIP PAYMENTS AND CANCELLATIONS

Once you have made final decisions about your travel plans and submitted any required deposits, we will confirm your reservation and begin booking any other components for your trip. You are solely responsible for making all required payments for your trip on time and in full. If you do not make the required deposit, we will not make any reservations. If you do not make the remaining payments (including the final payment) on time, your travel arrangements will be canceled, you will forfeit any payments made earlier, and you will be denied access to the booked travel services, subject to the application of any laws in the jurisdiction cited below in this agreement. In such an event, we will not be responsible in any way for lost deposits, incurred expenses or fees, or other lost monies.

Suppliers may impose supplemental price increases after we book your travel plans (e.g., additional governmental taxes and fees, fuel surcharges, currency market fluctuations). We will notify you if this happens, once the suppliers have contacted us, and you will be responsible for paying these post-booking price changes (which will be added to the final payment due), subject once again to any applicable local laws.

 If you wish to cancel your trip, you must notify us in writing. If we do not receive this written notice and any applicable cancellation penalties are not paid, the booking will not be considered canceled and may be subject to additional penalties until all required paperwork is received in its entirety. In addition to fees charged by travel providers, once trip components are confirmed and payments have been processed, our cancel/change fee Is $100 per person. Fees may be covered by Insurance. The suppliers involved with your trip may have additional terms and conditions that may apply to your cancellation.

We may require you to sign a Charge Authorization Form in order to process credit card payments. Your signed charge authorization is a binding agreement for charging your card, and as such you waive any right to a chargeback in the case of trip delays, changes, or cancellations for any cause (excepting fraud), including a force majeure event, and you agree to refund policies and procedures as outlined in the terms and conditions of the suppliers operating components of your trip. In the event that you attempt without our authorization to chargeback, reverse, or recollect a trip payment already made, we reserve the right to collect all additional costs, fees, and expenses associated with such a chargeback, reversal, or recollection including, without limitation, attorney fees.

 We reserve the right to make substitutions or modifications to the carriers, hotels, departure dates, return dates, departure cities, or destinations if necessary due to reasons beyond our control. In these situations, we will notify you as soon as possible, and we will work with the travel suppliers involved in your trip to substitute comparable or better services, with the express understanding from you that our efforts on your behalf will waive any additional remedies.

4.  CLIENT RESPONSIBILITIES

Age: You agree that you are old enough to use the booked travel services.

Travel Documents:  You agree to be fully responsible for reviewing your travel documents and confirming that the details are correct and for alerting us immediately if you find errors or discrepancies.

International Travel: You agree to be fully responsible for complying with any passport, visa, and immigration requirements that apply to your travel plans. For all international destinations, a U.S. passport is required for U.S. citizens, and many countries require that your passport be valid for at least six months after you return home. You should confirm any visa requirements with the relevant government sources (e.g., embassies or consulates; travel.state.gov for U.S. citizens). We accept no responsibility if you are unable to travel due to failure to comply with these requirements. Also, we recommend that you review any governmental alerts, advisories, warnings, and prohibitions that apply to your destinations; by offering travel to a destination, we do not represent or guarantee that travel to that place is safe or without risk. If your chosen itinerary requires specific immunizations, it is your responsibility to arrange those vaccinations for your trip. Living standards and practices at your destination and the standards and conditions there with respect to the provision of utilities, services, and accommodations may differ from those found at home.

Your Change of Plans: You acknowledge that last-minute or unexpected changes can affect the quality of your travel experience, and you agree that we are not responsible if you are ultimately unhappy due to these changes. If you change plans and we cannot provide travel services in the end, then you agree to release us from all contract obligations and hold us in no way responsible for any nonperformance. Many suppliers such as airlines do not allow changes such as new or corrected names, and they may treat those requests as cancellations subject to their own policies. We are not responsible if you or your traveling companions cannot make the trip due to illness, hospitalization, accident, transportation problems, acts of God, or any other cause.

Flights: If you cannot take a flight as booked, you must contact us as soon as possible so that we may review your options. If you fail to check in on time for a confirmed flight reservation, or you fail to take flights in the order they are shown in your travel documents, the affected airline may list you as a "no show" and in turn, you may be charged additional fees or your entire remaining air itinerary may be canceled. After you have begun your trip, it is your responsibility to confirm all onward flights and to check flight schedules (we recommend contacting airlines at least 72 hours before any scheduled departure during your trip). When booking flights your travel advisor will ask for your full names and birth dates as they appear on the government-issued identification that you plan on traveling with. It is your responsibility to ensure that the information you provide is accurate.

Hazardous Materials: Federal law forbids the carriage of certain hazardous materials such as aerosols, fireworks, and flammable liquids on board the aircraft. If you do not understand these restrictions contact your airline or go to www.faa.gov/about/initiatives/hazmat_safety.

Insurance: We recommend - in the strongest possible terms - that you purchase travel insurance that includes coverage for trip delay/interruption/cancellation, baggage loss/delay, and medical expenses (including medical evacuation). In most cases, our supplier can provide a travel insurance option that is specifically tailored and priced for your needs. Additional options are available at www.travelcruisedesk.com/insurance.

5.  OTHER TERMS AND CONDITIONS

If unexpected last-minute issues arise, we will work with you and the on-site personnel at the destination, resort, or on the ship to resolve issues that arise due to unforeseen changes, inclement weather, errors or omissions, or other factors that may negatively affect your trip. However, you agree that we are not responsible for the nonperformance of any travel-related services due to these factors.

In the event of health pandemics or states of emergency, the suppliers operating your trip (for whom we act as sales agents) may change, delay, or cancel the services they offer for your trip at their sole discretion and with little or no advance notice. Also, government officials in the destinations you visit may change entry requirements, health protocols, and other rules for inbound visitors (including health screenings and tests and mandatory quarantines) at their discretion and with little or no advance notice. You agree that we as sales agents have no control over these decisions and we cannot be held liable for them. Further, you understand that it's your responsibility to comply with the government's rules in the destinations you're visiting that are in effect during your trip.

We shall not be responsible for any failure to perform any obligation under this agreement due to unforeseen circumstances or causes beyond our reasonable control, including but not limited to acts of God, war, riot, acts of civil/military authorities, fire, floods, or labor strikes. Should your trip be canceled due to a force majeure event, we will work diligently with the affected suppliers to reschedule, revise, or cancel your itinerary. However, we cannot guarantee that you will receive a refund or avoid additional costs from such suppliers or vendors.

"Force majeure" means we shall not be deemed to be in breach of any terms and conditions or otherwise be liable to you, and shall not provide any refund due to delay in performance or non-performance of any of our obligations hereunder due to any circumstances beyond our reasonable control (including, but without limitation, to acts of God, explosion, flood, forceful wind, fire, accident, war or threat of war [declared or undeclared], acts of terrorism, sabotage, insurrection, riots, strikes, civil disturbance, sickness, epidemics, pandemics, quarantines, government intervention, weather conditions, defects in machinery and vehicles, delays, or other unforeseeable events). If our agency and/or any of our travel suppliers are affected by force majeure, we shall be entitled to, and may in our sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to your trip.

We act only in the capacity of agent for the suppliers providing the travel services in connection with your trip, including but not limited to airlines, hotels and resorts, cruise lines, wholesalers, packagers, tour operators, transfer operators, sightseeing/excursion operators, bus lines, car rental companies, and providers of entertainment services. We assume no responsibility for any personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity that may be occasioned either by (a) any act or omission of any of the suppliers or (b) any matter beyond our exclusive control involving them, including but not limited to a delay or cancellation of a flight that causes you to miss any portion of the trip.

We have no special knowledge regarding the financial condition of the suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. Up to date travel alerts, warnings & consumer info can be found at the following sites

You agree to waive all claims for special, indirect, or consequential damages. You agree to indemnify and hold us harmless from and against our liability to third parties (including your guests and companions) arising from you or your guests' or companions’ actions or omissions. YOU AGREE THAT OUR MAXIMUM LIABILITY TO YOU WILL NOT EXCEED THE AMOUNT YOU HAVE PAID US.

Once we have completed the services described herein, your agreement with us will terminate automatically, except with respect to limitations on our liability and with respect to your indemnity.

Any disputes related to this agreement shall be governed by Oregon law without regard to conflict of laws or principles. The federal or state courts in Oregon shall be the exclusive forum for any lawsuit related to this agreement, and you consent to the personal jurisdiction by said courts. You agree to present any claims against us within 30 days after the trip ends and to file within one year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one year. If we are successful in an action to enforce payment or other rights hereunder, you agree to pay all of the expenses we may incur including reasonable attorney’s fees.

6.  COMMUNICATION & PRIVACY

In order to arrange your travel services, we will make every reasonable effort to communicate with you via the phone numbers, email addresses, mailing addresses provided.

We are the sole owners of the information collected on this site, via email or other direct contacts. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone. Full details of our privacy policy can be found at travelcruisedesk.com/privacy.